Before hiring, all team members are videotaped and every past job reference is called and verified. Our employees are put through a three (3) week training program, then tested and retested. If an employee does not pass our collection tests they will not be hired.
All team members are continually evaluated on the success and effectiveness of the accounts being worked. Daily reporting from team leaders are updated for the most comprehensive audit control available. Using the information, the team leaders can recommend specific training to an individual team member.
Success with ProCollect begins prior to placement of your accounts. We pride ourselves on the understanding of your company, then using that knowledge to train our staff. We realize that a well trained staff provides consistency and stability to our company, resulting in higher returns. Our commitment to our employees is evident by the fact that we have developed into an organization capable of meeting the needs of clients in this constantly changing industry.
Tarantino continues to be very pleased with the services provided to our multi-family apartment communities over the past several years. Your monthly reports are beneficial in helping me manage my portfolio containing multiple sites with various owners. I look forward to many more years working with ProCollect for our collection needs. Keep up the good work.
I met Larry Gingold with ProCollect at the 2008 Mississippi Multifamily Council Trade Show. After talking with other management companies, everyone had good things to say about his company. I gave him a few properties to test so I could see what he could do for us. I was so impressed with their collections that we now have all 23 of The Kirkland Company properties using them for our collections. If you need a fantastic collection agency that cares about your needs, I recommend that you give Larry a call and tell them Deborah sent you.
I wanted to formally thank you for your diligence and excellent collection ratios your company has brought in for us. A collection amount of over $52,000 has added significant accomplishments to our portfolio. It is wonderful to know that we have a strong business partner that is truly interested in helping us meet our goals during these tough economic times! Please let me know should you need anything and we look forward to a productive 2010 with your help.
Working with ProCollect for our collection needs has been a pleasure. Larry Gingold, the president of ProCollect, has been very accommodating to our needs and requests and is always available to assist our corporate and site personnel. ProCollect has stayed current with their reporting and technologies and continues to stay abreast of Collection technology trends from reporting to collection call systems. Larry personally pushes reports to our key team members monthly in an easy to read format with a summary email of the collection activity for the report period and detail information is available online to our DM and corporate teams for auditing and review purposes. ProCollect’s typical collection percentage is 20%-25% and the personalized service cannot be surpassed.
I had used a lot of collections agencies over the years. All talked and promised lots of money would be collected…none succeeded. I hired ProCollect in 1998, and to this day, continue to see collections every month. ProCollect is all talk AND action!