ProCollect’s approach is to apply the best technology that delivers proven results. Our I.T. Department has designed and written the software to be specifically used for our needs. We are constantly improving and updating the technology to give us the best advantage over our competition and debtors. Here are some of the tools we use get better results, faster.
Accounts are automatically processed through “real time” National skip-tracing databases upon entry into our system. Everyday new information is automatically scanned through our database and attached to debtors located in our system.
We scan all documents into our system to create an electronic file for each account. This allows our collectors to view every document sent by our clients with a click of a button. This feature dramatically increases the collector’s number of phone calls as they spend less time looking for files when debtors request to review them. More phone calls mean more money collected for our clients.
Clients have 24/7 access through our website to view any debtor placed and their collection status, run performance reports and keep up to date records on our collection percentages.
Allows us to identify the location and phone number of most incoming calls.
Every collector’s computer is on-line with numerous skip-trace sites. This allows our collectors the ability to capture and locate new information on debtors, allowing better results and faster returns for our clients.
Our software allows each collector the ability to pull credit reports from all three of the major credit bureaus (Trans Union, Equifax & Experian) and download the information directly into the debtors account.
Within the predefined parameters, our software will generate follow up, reminder, demand, or settlement letters without any collector intervention. However, each collector has the ability to generate their own letter sequence, as they deem necessary as per the debtor’s response or action.
All major credit cards, checks, and checks by phone are accepted by calling our office or by visiting our website 24/7. Debts may also be paid at the 1000’s of ACE Cash Express or Western Union locations.
Our website has a link to allow every debtor the ability to make a payment to their account. All letters sent to debtors let them know that they can go to our web site and make their payment.
Tarantino continues to be very pleased with the services provided to our multi-family apartment communities over the past several years. Your monthly reports are beneficial in helping me manage my portfolio containing multiple sites with various owners. I look forward to many more years working with ProCollect for our collection needs. Keep up the good work.
I met Larry Gingold with ProCollect at the 2008 Mississippi Multifamily Council Trade Show. After talking with other management companies, everyone had good things to say about his company. I gave him a few properties to test so I could see what he could do for us. I was so impressed with their collections that we now have all 23 of The Kirkland Company properties using them for our collections. If you need a fantastic collection agency that cares about your needs, I recommend that you give Larry a call and tell them Deborah sent you.
I wanted to formally thank you for your diligence and excellent collection ratios your company has brought in for us. A collection amount of over $52,000 has added significant accomplishments to our portfolio. It is wonderful to know that we have a strong business partner that is truly interested in helping us meet our goals during these tough economic times! Please let me know should you need anything and we look forward to a productive 2010 with your help.
Working with ProCollect for our collection needs has been a pleasure. Larry Gingold, the president of ProCollect, has been very accommodating to our needs and requests and is always available to assist our corporate and site personnel. ProCollect has stayed current with their reporting and technologies and continues to stay abreast of Collection technology trends from reporting to collection call systems. Larry personally pushes reports to our key team members monthly in an easy to read format with a summary email of the collection activity for the report period and detail information is available online to our DM and corporate teams for auditing and review purposes. ProCollect’s typical collection percentage is 20%-25% and the personalized service cannot be surpassed.
I had used a lot of collections agencies over the years. All talked and promised lots of money would be collected…none succeeded. I hired ProCollect in 1998, and to this day, continue to see collections every month. ProCollect is all talk AND action!