ProCollect’s approach is to apply the best technology that delivers proven results. Our I.T. Department has designed and written the software to be specifically used for our needs. We are constantly improving and updating the technology to give us the best advantage over our competition and debtors. Here are some of the tools we use get better results, faster.
National Locating Databases
Accounts are automatically processed through “real time” National skip-tracing databases upon entry into our system. Everyday new information is automatically scanned through our database and attached to debtors located in our system.
Document Imaging System
We scan all documents into our system to create an electronic file for each account. This allows our collectors to view every document sent by our clients with a click of a button. This feature dramatically increases the collector’s number of phone calls as they spend less time looking for files when debtors request to review them. More phone calls mean more money collected for our clients.
24/7 Account Status
Clients have 24/7 access through our website to view any debtor placed and their collection status, run performance reports and keep up to date records on our collection percentages.
Caller ID Capture
Allows us to identify the location and phone number of most incoming calls.
Internet Skip Trace Sites
Every collector’s computer is on-line with numerous skip-trace sites. This allows our collectors the ability to capture and locate new information on debtors, allowing better results and faster returns for our clients.
On Line Credit Search
Our software allows each collector the ability to pull credit reports from all three of the major credit bureaus (Trans Union, Equifax & Experian) and download the information directly into the debtors account.
Automated Letter
Within the predefined parameters, our software will generate follow up, reminder, demand, or settlement letters without any collector intervention. However, each collector has the ability to generate their own letter sequence, as they deem necessary as per the debtor’s response or action.
Payment Options
All major credit cards, checks, and checks by phone are accepted by calling our office or by visiting our website 24/7. Debts may also be paid at the 1000’s of ACE Cash Express or Western Union locations.
On Line Payments
Our website has a link to allow every debtor the ability to make a payment to their account. All letters sent to debtors let them know that they can go to our web site and make their payment.